Terms and Conditions


We accept payment via PayPal . 


The goods will not be delivered until the customer’s funds have been paid in full to Charles Joinery Design .

Order Note

Please note that all transactions will be carried out in GBP. Once you have placed your order, confirmation will be sent to you via email.


Charles Joinery Design  monitors prices on a regular basis. We will not be held responsible for pricing errors due to software mal-functions or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, Charles Joinery Design reserves the right to decline orders for bulk or high value purchases.


By placing an order, you are consenting to be bound by these Terms and Conditions.


In the event that we are unable to supply all or part of your order, we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.

Returns Policy & Guarantee


If you are a Consumer, by law you have the right to cancel your contract before you receive the products or to return any products to us within 7 working days after the date of receipt of the product. It is your responsibility to take care of the products provided by Charles Joinery Design and also to ensure that the products and their packaging are not damaged. Your right to cancel your order after receiving the products shall not apply to:

Products supplied to your specification.

Contacting us


You can contact us using the details on our contact page.

Unlawful or Prohibited Use


You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm Charles Joinery Design or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use


All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice.



All contents and information on this site including without limitation text, graphic, images and drawings, is the property of Charles Joinery Design or the property of their respective owners and is protected by copyright laws.


The downloaded content is the intellectual property of the Charles Joinery Design . You may not reuse, republish, or reprint such content without our written consent. All information posted is merely for personal use purposes. It is not intended as a substitute for professional advice. Should you decide to act upon any information on this website, you do so at your own risk. While the information supplied has been verified to the best of our abilities, we cannot guarantee that there are no mistakes or errors.


We reserve the right to change this policy and contents of the plans at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit the relevant product pages.



All trademarks that appear on this site are the property of their respective owners.

Privacy Policy


This privacy policy sets out how Charles Joinery Design uses and protects any information that you give when you use this website.


Charles Joinery Design is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


Charles Joinery Design may change this policy from time to time by updating this page. You should check this page on a regular basis to ensure that you are happy with any changes that are implemented. This policy is effective from 06/02/2022.

What information we collect


We may collect the following information:


    Your name

    Your contact information including your email address and/or telephone number

    Demographic information such as your postcode, preferences and interests

    Other information relevant to customer surveys, competitions and special offers

    Financial information to bill you for requested products and/or services

    Usernames and Passwords for accounts


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, please note that no data transmission over the Internet is completely secure. Therefore, we cannot guarantee or warrant the security of any information that you provide to us and you transmit such information to us at your own risk.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information


If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at: info@charlesjoinerydesig.com.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at: info@charlesjoinerydesig.com.


If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.